Shipping Policy

Effective Date: 05/17/2025

Last Updated: 05/17/2025

Order Processing

-All orders are processed within 1–2 business days (Monday–Friday), excluding U.S. holidays.

-Orders placed after 2:00 PM PST are processed on the next business day.

-Additional time may be required during promotions or periods of high demand.

Shipping Methods & Delivery Estimates

-Standard Shipping: 3–7 business days

-Expedited Shipping: 1–3 business days

-International Shipping: varies by destination

-Shipping fees are calculated at checkout based on weight, destination, and chosen service level.

Shipping Carriers

-We ship via USPS, UPS, and DHL. The selected carrier depends on your order size, delivery location, and chosen shipping method.

-If you require a specific carrier, please contact us prior to checkout.

Tracking Information

-You’ll receive an email with tracking information once your order ships.

-To track your order at any time, visit: www.winfredowenscigars.com/Track

-You can also check order status by logging into your account at www.leafbyramsey.com.

Signature Confirmation

-Orders over a certain value may require a signature at delivery.

-If you opt to waive this, you accept full responsibility once the carrier marks the package as delivered.

Shipping Restrictions

-We ship to select domestic and international destinations.

-Orders placed from restricted areas or containing prohibited items will be canceled and refunded in full.

Incorrect or Undeliverable Addresses

-Please double-check your shipping address before confirming checkout.

-Leaf by Ramsey® is not liable for undelivered packages due to incorrect or incomplete addresses.

-Returned packages may incur reshipping charges.

Lost, Delayed, or Damaged Packages

-Once in transit, risk of loss passes to the carrier.

-For delays or tracking issues, contact the shipping provider first.

-For packages marked as “Delivered” but not received, contact us within 48 hours.

-Damaged items must be reported with photo evidence within 72 hours of delivery.

International Orders

-The recipient is responsible for any customs duties, taxes, or import fees.

-Leaf by Ramsey® is not responsible for delays or confiscations by customs.

-It is your responsibility to ensure products comply with your country’s import regulations.

Order Modifications or Cancellations

-We cannot change or cancel orders once they are processed.

-Please review your order carefully before confirming.

-For urgent issues, contact our support team immediately after ordering.

Weather or Force Majeure Delays

-We are not liable for shipping delays caused by natural disasters, customs, labor disputes, or other circumstances beyond our control.

-Email: shipping@winfredowenscigars.com

-Phone: (331) 298-9555

-Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Backorders & Pre-Orders

-Backorders: If an item is out of stock, you will be notified of the expected restock date. You may choose to wait, substitute, or cancel for a refund.

-Pre-Orders: Items available for pre-order will ship when inventory arrives. Estimated dates are provided on product pages and are subject to change.

-Orders containing pre-order and in-stock items may be held until all items are available. For separate shipments, additional fees may apply.